Effective Date: December 9, 2024
Introduction
Welcome to AI Receptionist Agency (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the data provided by visitors to our website and users of our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Data
We may collect personal information that identifies you as an individual, such as: Name, Email address, Phone number, Business information (e.g., company name, address).
1.2 Usage Data
When you interact with our services, we may automatically collect information about your use of our services, such as: Your Internet Protocol (IP) address, Browser type and version, Pages you visit on our website, Time and date of your visit, Device information (e.g., mobile device type, operating system).
1.3 Call Data
As we integrate with Vapi AI and Retell AI for voice and transcription services, we may collect the following: Call metadata (e.g., start and end times, duration), Call audio recordings and transcripts (if enabled by you).
2. How We Use Your Data
We use the collected data for the following purposes:
To provide, operate, and improve our services. To personalize your experience with our services. To process and respond to your inquiries. To communicate updates, marketing materials, and service changes. To comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your information under the following circumstances:
With service providers: We use Vapi AI and Retell AI to facilitate our voice AI and transcription services. These third-party providers process data on our behalf to deliver services.
For legal purposes: We may disclose information when required to comply with applicable laws or legal proceedings.
In business transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred. We do not sell your personal information.
4. Data Retention
We retain personal and usage data for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law. Call recordings and transcripts are retained per your configuration and deleted upon request.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you.
Correction: Request corrections to your data if it is inaccurate.
Deletion: Request the deletion of your personal data.
Restriction: Request a restriction on the processing of your data.
Portability: Receive your data in a structured, machine-readable format. To exercise these rights, please contact us at hello@aireceptionistagency.com.
6. Data Security
We take reasonable measures to protect your data from unauthorized access, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.
7. Cookies and Tracking Technologies
We use cookies to enhance user experience and gather analytics about how our services are used. You can disable cookies in your browser settings, but doing so may affect your ability to use some features of our services.
8. Third-Party Services
This Privacy Policy applies only to our use of your data. We are not responsible for the privacy practices of Vapi AI, Retell AI, or other third-party services that may collect information as part of providing services on our behalf. Please refer to their privacy policies for further information: Vapi AI Privacy Policy and Retell AI Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
AI Receptionist Agency
1600 Bryant Street, #411447
SMB #44425
San Francisco, CA 94141
Email: hello@aireceptionistagency.com
Phone: +1 866 775 1660
